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OPENING HOURS

International Protection Office, Timberlay House, 78-83 Lower Mount Street, Dublin 2 is open between 09:00 and 14:30, Monday to Friday.

Citywest Convention Centre, Garter Lane, Saggart, Dublin 24, D24 KF8A is open between 08:00 and 14:30, Monday to Friday.

Implementation of Paperless Procedure

The IPO has adopted a digital first approach, phasing out the use of paper files. This will enhance our service to applicants and improve processing times.

All correspondence must be submitted by email only to info@ipo.gov.ie

Please do not submit documents by post unless the IPO has specifically requested.

The IPO will return all unsolicited documents, sent by post, to sender and will not take any action in relation to them. This could cause longer processing time. Applicants and their representatives may continue to submit any documentation they wish by e-mail.

IMPORTANT NOTICE

From 10th April 2024, International Protection Office processes applications at two locations:

Families, with a child/children under 18 years of age, where the family is making an application on the same day, go to the Citywest Convention Centre, Garter Lane, Saggart, Dublin 24, D24 KF8A

All other applicants including:

Unaccompanied minors
Single applicants
Couples without children
Same sex couples
Existing applicants registering or making an application for a dependent

- go to the International Protection Office, Timberlay House, 78-83 Lower Mount Street, Dublin 2, D02 ND99

Information for applicants

Please see our informational leaflet for applicants on this new location, which is available in: Ndebele, Bengali, Spanish, Portuguese, Georgian, Arabic, Urdu, Somali.

Citywest Applicant Handout

For additional languages, please click on this link.

Are you a family with a child/children under 18 years of age, making an application together on the same day?

If YES, go to the Citywest Convention Centre, Garter Lane, Saggart, Dublin 24, D24 KF8A

How do I get to Citywest?

The following transit lines have routes to Citywest Convention Centre from Dublin City:

Bus 77A and W62 (link to Dublin Bus)
Luas Red Line to Saggart (link to Luas)

When should I go to Citywest?

If you are a family with a child/children under 18 years of age with you, you should go directly to the Citywest location. Opening hours are 08:00 - 14:30, Monday - Friday.

What happens when I arrive?

Staff, interpreters and/or cultural mediators will assist you to complete the necessary application forms. Processing time will take approximately 3-5 hours.

Are you a single applicant, couple without children, or same sex couple?

If YES, go to the International Protection Office, Timberlay House, 78-83 Lower Mount Street, Dublin 2, D02 ND99 , where your application will be processed. Opening hours are 09:00 - 14:30, Monday - Friday

Are you under 18 travelling by yourself without a parent/guardian?

If YES, go to the International Protection Office, Timberlay House, 78-83 Lower Mount Street, Dublin 2, D02 ND99, where your application will be processed. Opening hours are 09:00 - 14:30, Monday - Friday

Do you have an application and wish to register your child or other dependent?

Please bring all official documentation, such as passports and birth certificates, with you at the time of application.

If you have queries, contact info@ipo.gov.ie

IMPORTANT INFORMATION FOR APPLICANTS FOR INTERNATIONAL PROTECTION

The European Communities (International Protection Procedures) Regulations 2022 and the International Protection Act 2015 (Procedures and Periods for Appeals) (Amendment) Regulations 2022

INFORMATION NOTE

From 8^th November 2022 new procedures will be introduced in the International Protection Office to accelerate the process for making a protection application in Ireland. The introduction of these new procedures are in parallel with a commitment to significantly increase the resources available for the international protection system in Budget 2023.

The main purpose of these new regulations is to establish an accelerated process for international protection applicants from safe countries of origin.

From Tuesday 08 November 2022 any applicant for International Protection attending at the reception of the International Protection Office (IPO) will complete a preliminary interview and will also be required to complete the International Protection Questionnaire (IPO2) regarding their application and the reasons they are looking for protection.

The International Protection Office will have interpretation services available to support applicants in completing their International Protection application on the day.

The introduction of the new procedure will allow for a person to have their case dealt with in a more timely manner. Applicants from a safe country of origin will also receive their interview date on the day they apply for international protection which will reduce their waiting time for an interview to a matter of weeks.

The application process remains the same for all international protection applicants and applicants under the new procedure will still have the right to appeal a negative recommendation by the IPO to the International Protection Appeals Tribunal.

All applications for international protection are examined fully and individually on their merits, including those from countries which are designated as safe countries of origin.

Frequently asked questions can be found here.

Information regarding the questionnaire can be found here.

IMPORTANT INFORMATION FOR UKRAINIAN NATIONALS

The EU has activated the Temporary Protection Directive to offer quick and effective assistance to people fleeing the war in Ukraine. Ireland participates in this measure, which has been given legal effect under Section 60 of the International Protection Act 2015. This means you can be granted temporary protection in Ireland, subject to the fulfilment of certain conditions, should you wish to avail of it. If your application is successful, you will be granted Temporary Protection until at least 4 March 2026.

This means you do not need to go through the asylum procedure unless you wish to do so. You can make an application for asylum to the International Protection Office if you wish. However, if you enter the asylum process you cannot hold a temporary protection immigration permission at the same time.

We currently recommend that people who are eligible for temporary protection apply for this immigration permission.

Change of Address Form - IPO 08(b)

In accordance with section 16(3)(c) of the International Protection Act 2015 you must inform the Minister of Justice of your address and any change of address as soon as possible.

Please use the IPO 08(b) Change of Address form here.

The Office will accept scanned/photos of this form, once signature and date are included. Please include a copy of your current in-date TRC card when submitting the form electronically.

Send the completed form to info@ipo.gov.ie

Temporary Residence Certificates (Blue card)

Information on TRC renewals (Blue Card) can be found here.

Expressions of Interest to join the IPO Panel

The International Protection Office is seeking Expressions of Interest for assignment to the IPO and Repatriation Panels. Further information can be found here.

Covid-19

Please follow government advice regarding Covid-19 matters at all times.

For general immigration queries, which may also apply to international protection applicants, please see the link to Immigration Service Delivery (ISD) here .

09 January 2025

The International Protection Office (IPO) is an office within the Immigration Service Delivery (ISD responsible for processing applications for international protection under the International Protection Act 2015. It also considers, as part of a single procedure process, whether applicants should be given permission to remain. The IPO comprises, inter alia, a Chief International Protection Officer and international protection officers who are independent in the performance of their international protection functions.